Gate Training

United Airlines

Boarding Will Now Begin

When United Airlines introduced magnetic strip tickets, they asked our team to create three interactive training modules for their employees. These lessons taught the members of United Airlines gate teams how to use a new gate reader to process tickets at the gate, how to incorporate new customer procedures into their gate departure process, how to use new boarding software, and how to update and strengthen their existing skills.

This training was available on an internal United Airlines network within their learning management system.

The learning modules include:
- 3-dimensional simulations,
- ticketing scenarios,
- team process analysis,
- software simulations,
- knowledge games,
- and skills assessment.

We managed and directed several development teams, and coordinated with United Airlines internal training team.

- Creative Director
- Senior Instructional Designer


United Airlines